Last updated: June 2026
These Terms of Use ("Terms") govern your access to and use of the FrontOfficeTitan platform, website, and related services (collectively, the "Service") operated by FrontOfficeTitan, Inc. ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms apply to all visitors, users, customers, and others who access or use the Service. If you are accepting these Terms on behalf of a business entity, you represent that you have authority to bind that entity.
FrontOfficeTitan provides an AI-powered front-office platform designed for home-service businesses. The Service includes automated call answering, SMS/text communication, appointment scheduling, CRM integration, and related workflow automation features (collectively, "Front-Office Services").
The Service is intended for use by businesses, not consumers. You must be at least 18 years old and operating a legitimate business to use the Service. We reserve the right to modify or discontinue any feature of the Service at any time with reasonable notice.
To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.
You must notify us immediately at hello@frontofficetitan.com if you suspect unauthorized use of your account. We are not liable for any loss resulting from unauthorized account access caused by your failure to safeguard your credentials.
Certain features of the Service require a paid subscription. The fees, billing frequency, and plan features applicable to your subscription are those presented to you when you sign up or as otherwise communicated to you in writing. We may change our prices, fees, plan structures, usage rates, pass-through charges (such as carrier or telecom fees), and taxes at any time. Unless stated otherwise in an applicable order form, changes take effect at the next invoice, billing period, renewal, or usage event following notice to you or posting to the Service or our website, and your continued use of the Service after that point constitutes acceptance of the change.
Subscriptions renew automatically for successive renewal terms of the same length unless either party provides non-renewal notice before the renewal date. For month-to-month plans, you may cancel at any time, effective at the end of the then-current billing period. For plans with a committed term, cancellation does not relieve you of fees owed for the remainder of that committed term, and prepaid fees are non-refundable except where required by law. By providing a payment method, you authorize us and our payment processor to charge the applicable fees, including recurring charges, to that method.
Fees are exclusive of taxes, and you are responsible for all applicable sales, use, and similar taxes. Except where required by law, fees are non-refundable, and we do not provide refunds or credits for partial periods or unused portions of the Service. If a payment fails or your account becomes past due, we may suspend or terminate your access to the Service until amounts owed are paid.
You agree not to use the Service to:
We may monitor use of the Service for security, operational integrity, compliance, abuse prevention, and quality purposes. We may suspend or restrict your access, calling, SMS delivery, integrations, or specific features immediately and without prior notice if we reasonably determine that continued use may violate applicable law, carrier requirements, platform policies, or these Terms, or poses a risk to the Service, other customers, or third parties. Suspension does not relieve you of your payment obligations.
The Service facilitates SMS and voice communications on behalf of your business to your customers. By enabling these features, you represent and warrant that:
You are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA guidelines, and any other applicable law governing SMS and voice communications. We are not liable for your failure to obtain proper consents or comply with applicable communications laws.
You are solely responsible for determining whether and how to disclose to your customers your use of AI, automated agents, call recording, and transcription, and for obtaining all required consents and authorizations. We do not provide legal advice and make no representation as to whether your disclosures, scripts, consent flows, or use cases satisfy applicable federal, state, or local law.
The Service integrates with and relies on third-party products and services, including cloud infrastructure, communications carriers, AI voice and messaging providers, payment processors, and customer-relationship-management (CRM) platforms. Your use of any third-party service through the Service is subject to that third party's own terms and policies, and we are not responsible for the availability, accuracy, or practices of any third-party service.
We do not control, and are not liable for, outages, errors, or changes in third-party services that may affect the Service. When you connect a third-party account (such as a CRM) and provide credentials, you authorize us to access and exchange data with that service on your behalf to provide the Service.
The Service and its original content, features, and functionality are and will remain the exclusive property of FrontOfficeTitan, Inc. and its licensors. Our trademarks, service marks, trade names, and logos may not be used without our prior written consent. As between the parties, we own all Service technology, AI models, prompts, workflows, templates, analytics, usage statistics, performance data, derived works, improvements, and know-how generated in the course of operating or improving the Service. Nothing in these Terms transfers any of the foregoing to you; the foregoing does not grant us ownership of Customer Data itself.
You retain ownership of any data, content, or information you submit to the Service ("Customer Data"). As between you and us, your Customer Data is yours. By submitting Customer Data, you grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and analyze Customer Data to provide, secure, support, maintain, and operate the Service and related systems for you, to comply with legal obligations, to enforce our agreements, and to create Aggregated or De-Identified Data. We use Aggregated or De-Identified Data — not your raw Customer Data — to improve and develop the Service and its AI features. We do not sell your Customer Data as "sale" is defined under applicable U.S. state privacy laws; we may disclose Customer Data to service providers, subprocessors, integration partners, professional advisors, law enforcement, and transaction counterparties as described in our Privacy Policy and applicable agreements.
"Aggregated or De-Identified Data" means data derived from Customer Data, usage, and Service activity that does not identify, and cannot reasonably be used to identify, you or any individual. We may create, use, disclose, license, and retain Aggregated or De-Identified Data for any lawful business purpose, including analytics, benchmarking, reporting, security, and product development. We will not attempt to re-identify Aggregated or De-Identified Data except to test our de-identification methods or as permitted by law. Aggregated or De-Identified Data is not Customer Data.
If you provide us with any suggestions, ideas, or other feedback about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that Feedback into our products and services without any obligation or compensation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. AI-generated responses and scheduling actions are automated and may not always reflect perfect accuracy. You are responsible for reviewing and supervising any actions taken by the Service on your behalf.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FRONTOFFICETITAN, INC., ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY, SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).
Notwithstanding the foregoing, your obligations relating to payment, indemnification, Customer Data, End-Customer consents, compliance with communications laws (including the TCPA and CAN-SPAM Act), acceptable use, confidentiality, and intellectual-property infringement are not subject to the liability cap set forth in this section.
You agree to defend, indemnify, and hold harmless FrontOfficeTitan, Inc. and its directors, officers, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms or any applicable law; (c) your violation of any communications law, including the TCPA, the CAN-SPAM Act, or CTIA guidelines, or your failure to obtain required consents (see Section 6); (d) Customer Data or any content you submit through the Service; or (e) your infringement of any third-party right. We reserve the right to assume the exclusive defense of any matter subject to indemnification, in which case you agree to cooperate with us.
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason including breach of these Terms. Upon termination, your right to use the Service will immediately cease.
You may terminate your account at any time by contacting us at hello@frontofficetitan.com. Provisions of these Terms that by their nature should survive termination (including intellectual property, data rights, confidentiality, fees accrued prior to termination, disclaimers, limitation of liability, indemnification, and dispute resolution) shall survive.
After termination or expiration, we may retain Customer Data as needed for backups, audit logs, legal and regulatory compliance, dispute resolution, security, fraud prevention, enforcement of these Terms, and ordinary business-records retention, after which it is deleted or de-identified. We may retain Aggregated or De-Identified Data indefinitely.
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO BRING A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.
Informal resolution. Most disputes can be resolved informally. Before initiating arbitration, you agree to first contact us at hello@frontofficetitan.com and attempt to resolve the dispute in good faith for at least thirty (30) days.
Binding arbitration. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in Travis County, Texas, or remotely as the rules permit, and judgment on the arbitrator's award may be entered in any court of competent jurisdiction. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the existence, scope, validity, enforceability, or interpretation of this arbitration agreement.
Class-action and mass-arbitration waiver. You and FrontOfficeTitan agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, or coordinated mass-arbitration proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of class, representative, or mass proceeding.
Batch arbitration. If twenty-five (25) or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in batches of no more than fifty (50) at a time, with a single arbitrator, a single set of filing and administrative fees, and a single hearing location per batch, and the parties will work in good faith with the AAA to resolve each batch before any subsequent batch is filed. Any applicable statute of limitations will be tolled for demands awaiting assignment to a later batch. Batching is solely an administrative and fee-allocation measure; each demand is adjudicated individually on its own merits, no claimant is bound by the resolution or award of any other claimant, and the arbitrator may not certify a class or issue any consolidated or representative ruling. Nothing in this paragraph limits the class-action and mass-arbitration waiver above.
Arbitration fees. Payment of all filing, administrative, and arbitrator fees is governed by the AAA's rules, except that the arbitrator may reallocate those fees as the rules permit. Each party is otherwise responsible for its own attorneys' fees and costs, except where a statute or the arbitrator's award provides otherwise.
Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in court to protect its intellectual property or confidential information. Disputes within these exceptions, and any dispute a court finds not subject to arbitration, are governed by the governing-law and venue provisions in Section 15.
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law provisions. Subject to the arbitration agreement in Section 14, any dispute not subject to arbitration shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts.
Unless an applicable order form or written agreement between us states otherwise, and unless you notify us in writing to the contrary within thirty (30) days of accepting these Terms, you grant us the right to identify you by name and logo as a customer of the Service in our marketing materials, website, presentations, customer lists, and media, subject to any reasonable trademark-usage guidelines you provide. You may withdraw this permission at any time by emailing hello@frontofficetitan.com, effective on a going-forward basis.
Confidential Information. "Confidential Information" means non-public information disclosed by one party (the "Disclosing Party") to the other (the "Receiving Party") that is designated as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances, including business, technical, financial, security, product, and pricing information. Confidential Information does not include information that is or becomes public through no fault of the Receiving Party, was rightfully known to it without an obligation of confidentiality, is rightfully obtained from a third party without restriction, or is independently developed without use of the Disclosing Party's Confidential Information.
Obligations. The Receiving Party will use the Disclosing Party's Confidential Information only to exercise its rights and perform its obligations under these Terms, will protect it using at least the same degree of care it uses for its own confidential information (and no less than reasonable care), and will not disclose it except to its employees, contractors, and advisors who need to know it and are bound by confidentiality obligations at least as protective as these.
Compelled disclosure. The Receiving Party may disclose Confidential Information if required by law or legal process, provided that, where legally permitted, it gives the Disclosing Party reasonable prior notice and cooperates in any effort to limit the disclosure.
This section does not limit our rights to use Customer Data or Aggregated or De-Identified Data as described in Section 8.
Force majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental action, or failures of the internet or third-party services.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, or sale of assets.
Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.
Entire agreement. These Terms, together with any policies and order forms referenced here, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
Notices. We may provide notices to you by email, through the Service, or by posting to our website. You may send notices to us at hello@frontofficetitan.com.
Electronic communications. By using the Service, you consent to receive communications from us electronically, and you agree that all agreements, notices, and disclosures we provide electronically satisfy any legal requirement that such communications be in writing.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by email or in-product notification. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
Questions about these Terms should be directed to:
FrontOfficeTitan, Inc.
hello@frontofficetitan.com