FrontOfficeTitan
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TitanChat · Web Chat

Answer questions from your website. Book the job.

AI-powered chat on your website that answers customer questions, collects lead info, and books jobs.

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Answer Questions Instantly

Cover general customer questions about services, pricing, hours, and availability. FrontOfficeTitan uses your knowledge base to give accurate answers in real time. No waiting for a human to respond.

< 2s
Response time
95%
Questions answered
24/7
Availability
FrontOfficeTitan
● Online
Do you offer same-day AC repair?
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New Booking
Service…
Date…
Customer…
Phone…
Synced…

Book Directly From Chat

Customers book appointments through the conversation. FrontOfficeTitan collects service type, preferred time, and contact info, then pushes the job directly into your CRM.

30%
Chat-to-booking rate
0
Manual entry

Drop-Off Follow-Up

If a visitor leaves the chat before booking, FrontOfficeTitan can text them to continue the conversation. The lead is never lost. Contact info is captured early in every chat.

25%
Drop-offs recovered
< 5min
Follow-up time
Appointment Confirmation
You're booked for Tue 2 PM…
Delivered
SMS 1
92%
Open
SMS 2
68%
Open
SMS 3
41%
Conversion
CALL 1
28%
Conversion
CALL 2
18%
Conversion
I want to cancel my membership.
I understand. Let me connect you with someone who can help with that.
→ ESCALATING TO SARAH K.Connecting…
Hi, this is Sarah. I can see your full conversation — happy to help.
Full chat history passed

Escalate When It Matters

When a conversation needs a human, your team gets notified and can take over instantly. Full chat history is passed so the customer never has to repeat themselves.

< 10s
Escalation time
0
Lost context

Same AI, Every Channel

Uses the same knowledge base as your voice AI.

CRM Integration

Jobs booked straight into your CRM.

Custom Prompts

Configure what the AI says for each service type.

Lead Analytics

Track chats, bookings, and drop-offs.

Turn website visitors into booked jobs.

See Web Chat live on your own site in a 30-minute demo.

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FrontOfficeTitan
Online
ServicesPricingHoursBook Now
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Frequently Asked Questions

Yes. Web Chat and the AI CSR share one knowledge base, so customers get the same accurate answers whether they call or message you.

Absolutely. The chat collects the service type, preferred time, and contact details, then pushes the booking straight into your CRM — no manual entry required.

When a conversation needs a human, your team is notified and can take over in seconds. The full chat history transfers with it, so the customer never repeats themselves.

Yes. You can configure custom prompts and responses for each service type, set your hours, and shape the tone to match your brand.

Contact info is collected early in every conversation. If a visitor drops off before booking, an automatic text follow-up brings them back.