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TitanLine · AI CSR

Never miss a call. Never miss a job.

Never miss a call, text, or chat. FrontOfficeTitan's AI CSR answers instantly, routes smartly, and works 24/7 — set up around your services, pricing, and service area.

Talk to Us

Demo call · streaming · 0:06

▶ Replay sample

Caller

Listening · transcribing · routing…

Job captured

CALL FLOW · AUTO-TRACKED FROM THE CALL ABOVE

Introduction

Caller info

Identify problem

Quote & pricing

Maintenance plan

Schedule booking

Confirmation sent

24/7 Voice Coverage

FrontOfficeTitan answers every call: 4 AM emergencies, Saturday tune-up requests, holiday overflow. Zero hold time, zero voicemail. Emergency calls get routed to your on-call team immediately. Everything else gets booked.

Hold time

24/7

Coverage

4:12 AMPipe burst — flooding bas…Routed to Tech

7:30 AMAC tune-up requestBooked 2:30 PM

SaturdayAC not coolingBooked Mon 9 AM

11:58 PMGas smell from furnaceRouted to Tech

Dec 25Water heater leakRouted to Tech

Mon 8:15Routine maintenanceBooked Thu 10 AM

The End of IVR

Callers talk to FrontOfficeTitan like they'd talk to your best CSR. No 'press 1 for scheduling.' We listen, identify the issue, handle objections, and book the job — all in a single natural conversation.

Higher

booking rate

< 30s

Avg. call to booking

2×

Faster than IVR

Automated Phone MenuREPLACED

Press 1 for Scheduling

Press 2 for Billing

Press 3 for Emergency

Press 4 for Existing Appointment

Press 0 for Operator

(512) 555-0147

Recognized

KNOWN CALLER

CUSTOMERMike JohnsonGold Member

LIFETIME VALUE$4,20012 calls

LAST SERVICEAC Repair — Mar 15$420

EQUIPMENTCarrier 24ACC62022

MEMBERSHIPGold PlanActive

✓ CSR Brief Ready0 manual entry

Customer Recognition

Before the first word is spoken, FrontOfficeTitan pulls up the caller's history: past jobs, equipment, membership tier. When a call needs a human, your CSR gets a full brief. Jobs land in your CRM with zero manual entry.

12+

CRM fields pulled

Manual entry

Smart Leads

AI that filters noise and delivers leads ready to close.

Priority Routing

Your best leads, sent straight to the front of the line.

Voice Design

A consistent voice across every channel.

Unified Inbox

Every conversation across voice, SMS, email, and chat in one place.

Every moment, handled.

See how FrontOfficeTitan can handle your inbound calls in a 30-minute live demo.

Talk to Us →

Recognize

Triage

Quote

Schedule

Confirm

Frequently Asked Questions

That decision is yours. Many companies choose a natural-sounding voice and conversational tone that matches their brand. Because the AI answers within seconds, schedules appointments during the conversation, and keeps messaging consistent, most customers simply notice fast, reliable support — not a script.

Yes. We integrate with widely used CRMs, scheduling tools, and internal workflows. Appointments are booked in real time, customer records update automatically, and messaging stays consistent across calls, texts, and chat.

We identify critical keywords, phrases, and caller intent instantly. When a request indicates urgency, the AI prioritizes it and routes it to the right person on your team — with full context. No urgent issue sits in a queue or goes unnoticed.

Yes. The system handles many concurrent calls, texts, and chats. Each conversation is answered promptly and feels natural even during volume spikes — seasonal demand, weather events, or marketing pushes.

We follow strict security protocols, only collecting information essential to the service request. Customer data is transmitted through secure pipelines. Escalations that require human involvement are handled in compliance with privacy standards.