Last updated: June 2026
FrontOfficeTitan, Inc. ("Company," "we," "us," or "our") operates the FrontOfficeTitan platform — an AI-powered front-office service for home-service businesses. This Privacy Policy describes how we collect, use, store, and share information when you visit our website at frontofficetitan.com or use our platform (collectively, the "Service").
This Policy applies to information about business operators and their staff who use the Service directly ("Users"), as well as end-customers whose data is processed through the Service on behalf of our business customers ("End Customers"). If you are an End Customer with questions about how a specific business handles your data, please contact that business directly.
For information about Users — the business operators and staff who sign up for and use the Service — FrontOfficeTitan acts as the controller (or "business" under U.S. state privacy laws) and determines how that information is handled, as described in this Policy.
For End-Customer information processed when we answer calls and texts on behalf of our business customers, the business customer is the controller and FrontOfficeTitan acts as a processor / service provider. As a processor / service provider, we process that information to provide, secure, support, maintain, troubleshoot, and operate the Service, to comply with applicable law, to enforce our agreements, to prevent fraud and abuse, and to create Aggregated or De-Identified Data as permitted by applicable law and our customer agreements. We do not use raw End-Customer data to improve or develop our AI features; we use only Aggregated or De-Identified Data for those purposes. If you are an End Customer and want to access, correct, or delete your information, please contact the business you interacted with; we will assist that business in responding to your request.
Information you provide directly:
Information collected automatically:
Information processed on behalf of your business (End Customer data):
We use the information we collect to:
When you provide your phone number in our demo request form or account registration, you consent to receive SMS messages from FrontOfficeTitan, Inc. related to your inquiry, account, and Service updates. Message frequency varies. Message and data rates may apply.
You may opt out of marketing SMS messages at any time by replying STOP to any message you receive. For help, reply HELP or contact us at hello@frontofficetitan.com. We may still send transactional, account, security, billing, or service-related messages to the extent permitted by applicable law.
Our business customers use the Service to send SMS communications to their own customers. Those End Customers' consent is the responsibility of the business customer. We may process, store, and make available consent indicators, opt-out/opt-in status, and communication records generated through the Service, but we do not independently evaluate the legal sufficiency of those consents. Business customers represent to us that all required consents are in place (see Terms of Use Section 6).
Our website and the Service may contain links to third-party websites or services that we do not operate or control. This Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.
We may create aggregated or de-identified data derived from information processed through the Service that does not identify, and cannot reasonably be used to identify, you or any individual ("Aggregated or De-Identified Data"). We may use, disclose, license, and retain Aggregated or De-Identified Data for any lawful business purpose, including analytics, benchmarking, reporting, security, and product development. We maintain Aggregated or De-Identified Data in de-identified form and do not attempt to re-identify it except to test our de-identification methods or as permitted by law.
We retain account and billing information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.
Call recordings and transcripts processed through the Service are retained for the period specified in your service agreement, after which they are deleted or de-identified. We will honor deletion requests where required by law, subject to applicable legal holds, backup schedules, dispute-resolution needs, and our legitimate business interests. To make a request, contact hello@frontofficetitan.com.
We implement commercially reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS) and at rest, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.
We operate the Service using cloud infrastructure located in the United States, and we process and store information in the U.S. If you access the Service from outside the United States, you understand that your information will be transferred to, stored, and processed in the U.S., where data-protection laws may differ from those in your jurisdiction.
Depending on your location and applicable law, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at hello@frontofficetitan.com. We will respond within the timeframe required by applicable law (generally 30 to 45 days). We may need to verify your identity before fulfilling your request.
Depending on your state of residence, you may have additional rights under state privacy laws. The rights below apply to information for which we act as the controller / business; for End-Customer data we process on behalf of a business customer, please direct requests to that business (see Section 2).
California (CCPA/CPRA). California residents have the right to know what personal information we collect, use, and disclose; to request access to and deletion of that information; to correct inaccurate information; and to limit the use of sensitive personal information. As of the Last Updated date, we do not sell personal information or share it for cross-context behavioral advertising as those terms are defined by applicable law, so no "Do Not Sell or Share My Personal Information" action is required — but you may still exercise the rights above. Where required by applicable law and technically feasible, we treat recognized opt-out preference signals, including the Global Privacy Control (GPC), as requests to opt out of the sale or sharing of personal information for browser-based interactions over which we act as controller. We will not discriminate against you for exercising your rights.
Texas, Virginia, Colorado, Connecticut, and other states. Residents of states with comprehensive privacy laws (including the Texas Data Privacy and Security Act) have rights to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of targeted advertising, the sale of personal data, and certain profiling. We do not sell personal data or use it for targeted advertising.
Exercising your rights. To make a request, contact us at hello@frontofficetitan.com. We will verify your identity before responding and will respond within the timeframe required by law. If we deny your request, you may appeal by replying to our response; if your appeal is denied, you may contact your state attorney general.
The Service is intended for use by businesses and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at hello@frontofficetitan.com and we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by email or in-product notification. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.
Questions or concerns about this Privacy Policy or our data practices should be directed to:
FrontOfficeTitan, Inc.
hello@frontofficetitan.com