Terms of Use

1. Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the FrontOfficeTitan platform, website, and related services (collectively, the "Service") operated by FrontOfficeTitan, Inc. ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms apply to all visitors, users, customers, and others who access or use the Service. If you are accepting these Terms on behalf of a business entity, you represent that you have authority to bind that entity.

2. Description of Service

FrontOfficeTitan provides an AI-powered front-office platform designed for home-service businesses. The Service includes automated call answering, SMS/text communication, appointment scheduling, CRM integration, and related workflow automation features (collectively, "Front-Office Services").

The Service is intended for use by businesses, not consumers. You must be at least 18 years old and operating a legitimate business to use the Service. We reserve the right to modify or discontinue any feature of the Service at any time with reasonable notice.

3. Accounts and Registration

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You must notify us immediately at hello@frontofficetitan.com if you suspect unauthorized use of your account. We are not liable for any loss resulting from unauthorized account access caused by your failure to safeguard your credentials.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable federal, state, or local law or regulation, including laws governing telemarketing, electronic communications, and consumer protection;
• Send unsolicited commercial messages (spam) or communications to individuals who have not consented;
• Impersonate any person or entity or misrepresent your affiliation with any person or entity;
• Collect or harvest personal information from third parties without their knowledge or consent;
• Interfere with or disrupt the Service or servers or networks connected to the Service;
• Reverse engineer, decompile, or attempt to extract source code from any part of the Service;
• Engage in any activity that is harmful, fraudulent, deceptive, or unlawful.

Violation of this section may result in immediate suspension or termination of your account at our sole discretion.

5. SMS and Communications Consent

The Service facilitates SMS and voice communications on behalf of your business to your customers. By enabling these features, you represent and warrant that:

• You have obtained all legally required prior express written consent from each recipient before initiating marketing or informational SMS messages;
• You maintain records of such consent and will provide them to us or regulators upon request;
• You will honor all opt-out requests promptly and in accordance with applicable law (including the TCPA and CAN-SPAM Act);
• You will not use the Service to send messages to individuals on the National Do Not Call Registry without proper exemptions.

You are solely responsible for compliance with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, CTIA guidelines, and any other applicable law governing SMS and voice communications. We are not liable for your failure to obtain proper consents or comply with applicable communications laws.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of FrontOfficeTitan, Inc. and its licensors. Our trademarks, service marks, trade names, and logos may not be used without our prior written consent.

You retain ownership of any data, content, or information you submit to the Service ("Customer Data"). By submitting Customer Data, you grant us a limited, non-exclusive license to process and use that data solely to provide and improve the Service. We do not sell your Customer Data to third parties.

7. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. AI-generated responses and scheduling actions are automated and may not always reflect perfect accuracy. You are responsible for reviewing and supervising any actions taken by the Service on your behalf.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FRONTOFFICETITAN, INC., ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

9. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

You may terminate your account at any time by contacting us at hello@frontofficetitan.com. Provisions of these Terms that by their nature should survive termination (including intellectual property, disclaimers, and limitation of liability) shall survive.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by email or in-product notification. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict-of-law provisions. Any dispute arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Travis County, Texas, and you consent to personal jurisdiction in those courts.

12. Contact Us

Questions about these Terms should be directed to:
FrontOfficeTitan, Inc.
hello@frontofficetitan.com