Privacy Policy

1. Overview

FrontOfficeTitan, Inc. ("Company," "we," "us," or "our") operates the FrontOfficeTitan platform — an AI-powered front-office service for home-service businesses. This Privacy Policy describes how we collect, use, store, and share information when you visit our website at frontofficetitan.com or use our platform (collectively, the "Service").

This Policy applies to information about business operators and their staff who use the Service directly ("Users"), as well as end-customers whose data is processed through the Service on behalf of our business customers ("End Customers"). If you are an End Customer with questions about how a specific business handles your data, please contact that business directly.

2. Information We Collect

Information you provide directly:

• Account registration information: name, business name, email address, phone number;
• Payment and billing details (processed through our payment processor — we do not store full card numbers);
• Business configuration data: service types, pricing, service areas, dispatch rules, and CRM credentials you configure;
• Communications and support requests you send to us.

Information collected automatically:

• Log data: IP address, browser type, pages visited, timestamps, and referring URLs;
• Device information: operating system, screen resolution, and browser version;
• Usage data: features accessed, session duration, and interaction events collected via our analytics platform (PostHog — see Section 7).

Information processed on behalf of your business (End Customer data):

• Caller/texter name, phone number, address, and service history as provided during AI-handled calls and texts;
• Call recordings and transcripts where legally permitted and disclosed to callers;
• Appointment and scheduling data synced to your CRM.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Process and complete transactions and send related information, including confirmations and invoices;
• Respond to inquiries, troubleshoot problems, and provide customer support;
• Improve the accuracy and performance of our AI models using aggregated and anonymized interaction data;
• Send transactional and service-related communications (e.g., outage notices, security alerts);
• Send promotional communications, where you have provided consent or where permitted by law, with easy opt-out in every message;
• Monitor and analyze usage trends to improve Service functionality and user experience;
• Detect, investigate, and prevent fraudulent activity and security incidents;
• Comply with legal obligations.

4. SMS and Contact Consent

When you provide your phone number in our demo request form or account registration, you consent to receive SMS messages from FrontOfficeTitan, Inc. related to your inquiry, account, and Service updates. Message frequency varies. Message and data rates may apply.

You may opt out of marketing SMS messages at any time by replying STOP to any message you receive. For help, reply HELP or contact us at hello@frontofficetitan.com.

Our business customers use the Service to send SMS communications to their own customers. Those End Customers' consent is the responsibility of the business customer. We provide the technical platform; we do not independently collect or maintain consent records for End Customers. Business customers represent to us that all required consents are in place (see Terms of Use Section 5).

5. Sharing of Information

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: We engage trusted third-party vendors who assist in operating the Service (e.g., cloud infrastructure, payment processing, AI voice/SMS providers, CRM integration partners). These vendors are contractually bound to use information only to perform services for us.
• Business transfers: In connection with a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal process (subpoena, court order, or government demand).
• Protection of rights: We may disclose information where necessary to enforce our Terms, protect our rights or the rights of others, or investigate suspected fraud or safety issues.

When our business customers export or sync data to third-party CRMs or other platforms through the Service, those platforms' own privacy policies govern further use of that data.

6. Cookies and Analytics

We use cookies and similar tracking technologies to operate and improve the Service. Cookies are small data files stored on your device. We use:

• Strictly necessary cookies: Required for the Service to function (e.g., session management, security);
• Analytics cookies: We use PostHog to collect usage data in order to understand how visitors interact with our site and improve the experience. PostHog is configured with memory-only persistence on this site, meaning analytics data is not persisted across sessions in a cookie. See PostHog's Privacy Policy for details.

You may configure your browser to refuse cookies; however, some parts of the Service may not function correctly without them.

7. Data Retention

We retain account and billing information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.

Call recordings and transcripts processed through the Service are retained for the period specified in your service agreement, after which they are deleted or anonymized. You may request earlier deletion by contacting hello@frontofficetitan.com.

8. Security

We implement commercially reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS) and at rest, access controls, and regular security reviews.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you in accordance with applicable law.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you;
• Correction: Request that inaccurate or incomplete information be corrected;
• Deletion: Request deletion of your personal information, subject to legal retention requirements;
• Opt-out of marketing: Unsubscribe from marketing emails via the link in any email, or reply STOP to marketing SMS messages;
• Data portability: Request your data in a structured, commonly-used format where technically feasible.

To exercise any of these rights, contact us at hello@frontofficetitan.com. We will respond within the timeframe required by applicable law (generally 30 to 45 days). We may need to verify your identity before fulfilling your request.

10. Children's Privacy

The Service is intended for use by businesses and is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact us at hello@frontofficetitan.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, where appropriate, by email or in-product notification. Your continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

12. Contact Us

Questions or concerns about this Privacy Policy or our data practices should be directed to:
FrontOfficeTitan, Inc.
hello@frontofficetitan.com